Services & Support

Our engineers are trained on Ricoh and Develop products by the supplier themselves. They attend regular refresher courses and new product releases. Whether you need them to help train you on the use of your new Ricoh or Develop machine or provide maintenance they will always be happy to help.

We can provide advice on upgrading your network or computers. This is to be sure they are compatible with the machine you currently have. If needed we can advise you on one that would if not.

Thames Valley Copiers also offer a wholly inclusive maintenance contract for the machines we sell. This allows you to budget accordingly. It also gives you peace of mind that there will be no surprise big bills. We also do service calls on an ad hoc basis, please call us to find out more.

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Established in 1936 and the market leader, Ricoh devices offer a wide range of solutions for businesses of all sizes. Ricoh offers innovative energy efficient technology and outstanding reliability to facilitate smart, efficient and sustainable business workflows.


Develop is a brand of Konica Minolta Business Solutions and stands for professional, state of the art office communication solutions. Develop market systems, software and services to meet the document production and management needs of start up and small to medium sized businesses whilst delivering exceptional colour print quality and reliability.


Nuance have many solutions available. However, we have found the document imaging solutions to be vital in keeping organization’s information private. Scanning in particular can cause problems with compliance but Nuance has OmniPage Capture that allows particular sensitive words/data to be removed from documents that are being scanned, minimizing the risk.


Papercut MF is the easy way to automatically monitor and manage copying and printing, giving you control over your costs and environmental impact. It checks print jobs on the print server and analyzes them, applying rules to enforce your print policies. Secure print ensures users have to release print jobs rather than unclaimed print outs being left on the device.

Ricoh Printer And Photocopier Repairs

Thames Valley Copiers offer a fully inclusive maintenance contract on Ricoh and Develop multifunctional copiers and printers. This means you pay a set cost per page for colour and mono prints but in return receive all service calls, engineers labour time, parts and toner for free. The engineers will also perform proventitive maintence on the machines at the appropriate intervals and give them a good clean.

We have a target response time of 3 working hours, but we are regularly quicker than this, minimising down time on your machines and with a first time fix ethos. Our engineers carry most consumable parts with them with the goal of fixing the machine on that first visit. They will keep you informed of what they have done and if there is any further work to be done.

We also work on machines on a time and materials basis as long as they are Ricoh or Develop, please call us to find out our costs and locations we cover.

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