Privacy Policy

This privacy policy applies to all information that Thames Valley Copier has.  The policy describes how we collect such information, how we store it and how we use it. By accessing our site, you confirm that you have understood both this policy and that you have agreed to it.

How we collect information

Information you provide to us.

We may collect information from you when you:

• Purchase products and services from us.
• Communicate with us via third party social media sites
• Submit a rating or review
• Contact us or otherwise communicate with us or provide information to us.
• Visit our website
• Call us or write to us.

The data we collect may include, for example, your name, email address, telephone number and other information you chose to give us or that we need to fulfill our service to you. We do not pass this information on to any third party except if you are having the equipment on a lease. The leasing company will then provide their own paper work that you will need to fill out and they will hold those details.

Using your information

We may use your information to:

• Manage and improve the website
• Administer and operate your account
• Process your orders
• To contact you to promote any offers and new products we have

Your personal information is safe with is and will never be released to third parties without your consent. We will use the information to provide you with the service you require. We will also never share your details to third parties for marketing purposes.

Disclosure of your personal data

We may have to share your personal data with service providers who provide IT and system administration support, professional advisors including lawyers, bankers and insurers, HMRC and other regulatory authorities and any other professional for the purpose of providing you with the service you require.

Data security

Protecting your data is important to us and we have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We also limit access to your personal data to those employees who need to know it, they will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

We only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting or reporting requirements.

Your privacy options

Unsubscribing from Promotional content

If you would like to stop receiving promotional emails or other direct mail from us, please contact us as below. Should you choose to opt out we reserve the right to contact you in relation to your account, transactions and other essential communications required by email or post.

Access to and erasure of personal information

You are able to access the information we hold about you at any time, we may reserve the right to see suitable proof of identity.

With the exception of general exclusions, where processing is necessary, you have the right to request that all personal data be permanently removed from our databases without delay. Please contact us on [email protected] and send your name, email and postal address.

Cookie Policy

What are cookies?

Cookies are small files of letters and numbers. These are stored on the hard drive of the device you are using. They allow a website to remember certain bits of information, so that the user experience can be improved next time you visit.

By using our website you agree that we may store and access cookies on your device.

How we use Cookies

When you visit our website it is likely we will create cookies which are stored on your device. For the duration of your session on our website these cookies help us to deliver the correct information and ensure you only have to enter the required information once, thereby improving your browsing experience.

We also use web analytics to understand how many people have visited our site, what they have looked at and how they found us etc. This gives us a better understanding of how our website is working. This data cannot be used to identify personal information and merely gives us an idea of how our website performs. The overview of the type of cookies we use is based on categories outlined by the international chamber of commerce, in the ICC UK Cookie Guide. Some cookies may appear in multiple categories.

Disclosing your information

We will not disclose your personal information to any other party other than in accordance with our privacy policy and in the circumstances detailed below:

• In the event that we sell any or all of our business to the buyer.
• Where we are legally required to disclose your personal information
• To further fraud protection and reduce the risk of fraud.

Your Rights

We will only store your data for as long as is necessary to provide the service you are buying from us. You can ask us to:

• Provide a copy of your personal information.
• Correct or delete unnecessary or inaccurate personal information.
• Restrict or to object to the use of your personal information at any time