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MF-Digital B/W - Colour Capable
Digital B/W
Printers
Fax Systems
Give us a call or send us an email for more details on specific machines and prices.
Service & Repair
Having made the decision to acquire a new piece of office equipment you need to know that your chosen supplier has the experience and capacity to maintain your equipment both on routine preventative maintenance and emergency service calls when the machine is malfunctioning.
In the event of a service request our intention is to get an experienced engineer on site as rapidly as possible to rectify the fault first time minimising machine downtime.
Our experience & our people
Thames Valley Copiers have an excellent service reputation. We directly employ our own team of manufacturer trained engineers to provide local coverage to Oxfordshire, Berkshire, Buckinghamshire and Wiltshire. Each of our service engineers has over 20 years individual experience. Our engineers carry a large car stock of commonly used spares backed up by an extensive range of spares and consumables stocked at our local office. In addition we are able to provide coverage anywhere in the UK via our manufacturers team of engineers.
Response times
Service response times are critical - when your machine malfunctions we appreciate that your business suffers. Thames Valley Copiers closely monitor all logged service calls and our response times. Over 97% of our service calls are actioned within four working hours with a high percentage receiving a service visit within two working hours! We achieve this by deliberately employing spare service capacity - not the least expensive solution but the best solution for our valued customers.
Service agreement
Service is normally provided to the customers premises on a wholly inclusive metered "cost per print" service agreement. This arrangement provides for peace of mind and easy budgeting as it covers all parts, toner, preventative maintenance, call out and on site labour charges. This means that both we and our customers have a common aim - both parties want your machine to be as reliable as possible. The more reliable the product we supply you with the more profitable we are. Conversely if your machine is unreliable for any reason then we're not profitable which means that we have a strong incentive to resolve your problems!
Our product
The range that we specialise in is Ricoh products and their derivatives. This includes the Infotec, Nashuatec, Rex Rotary, Gestetner and Lanier brands (which are all wholly owned subsidiaries of Ricoh).
In summary
...we have the experience, capacity, systems and determination to be your preferred service partner - we are here to help!
