Service & Repair

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Thames Valley Copiers average a 4 working hour response time and with the intention of a first time fix to minimise machine downtime. We are able to service Ricoh and Konica Minolta/ Develop products including those purchased elsewhere. This can be via a formal maintenance agreement or on a time and materials basis.

A Thames Valley Copiers maintenance agreement allows you to budget accurately with fixed costs per page and a wholly inclusive contract:

  • All service call out charges, labour charges, parts ( including drums) , toner and toner delivery are included within this fixed price.
  • No hidden charges, the costs we quote are fixed irrelevant of the volume you are producing.
  • All machines are provided with a full set of spare toners on installation
  • Telephone support for guidance to resolve simple problems quickly
  • High standards of maintenance to reduce machine faults
  • A first time fix ethos to reduce machine downtime
  • We have our own team of engineers allowing you to have a good working relationship with a familiar face who understands your business and machine.
  • Regular firmware updates

Can't find what you're looking for?

Please contact us by phone on 01865 736606 or by sending us an email using the form below or email us at enquiries@thamesvalleycopiers.co.uk

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